Nice work taking the time out to think about your physical health. 

We often struggle to find the time to prioritise our health which can have consequences. The health check takes approximately 20 minutes over the phone and you will be asked a series of questions from one of our Amplar Health qualified health and wellbeing clinicians on your current health and health history. You will also have the opportunity to chat with the health and wellbeing clinician about setting appropriate health goals like increasing physical activity, improving diet or managing pain, and putting a plan in place to help you achieve your goals.

The Health Checks services runs Australian Eastern Daylight Time (Syd/ Melb time). When making your booking, ensure it aligns with AEDT, this may not be your local time. 

Enter your details

We'll need a few details from you so that we can confirm your booking. All fields are required unless they're marked optional.

Privacy statement

Medibank Health Solutions Pty Limited (we or us), you may know us as Amplar, will use the personal information you include in this form, so that we can schedule your health check call and contact you to conduct the call. You are only required to give us your phone number and state, and that’s so we can call you in the right time zone.  

During the health check call, we will ask you for some of your personal information (including health information), however you do not need to give us any additional contact details, such as your name or email address, if you don’t want to. We will only use your information to provide you with information to support your wellbeing and about possible Medibank employee services that may be of benefit. If you don’t share some or all of your health information with us, we may not be able to conduct a health check call. 

Any information shared on this call will be handled in accordance with the Medibank privacy policy, which is available at medibank.com.au/privacy/ 

Outbound call introduction

Good morning/afternoon, my name is [nurse first name], and I’m a registered nurse calling from Medibank. I’m calling as you indicated you wanted to learn more about your health and complete a health check.

If the employee has supplied their name and/or email address:

As we will be discussing your health information, I just need to check I am speaking with the correct person. Based on the details you provided to us in the online booking form, can you confirm your name and (if provided) email address?

If incorrect name and/or email address was provided

We have a different details listed here. Is there another email address / name you may provided?

If the employee has NOT supplied their name and/or email address:

I can see you haven’t included your name and/or email address in the form, is this because you would prefer not to share those details with us? If so, that’s fine.

I have to let you know this call is being recorded for quality assurance and record keeping purposes and call records containing health information are kept in accordance with our obligations under Australian law including health records legislation, is that OK?

Prompt: Turn off privacy button in Genesys.  

Advise member that recording has been turned off

That’s great. So today, I’ll do a comprehensive health assessment,and it should take around 20 minutes. 

SAY IF NO,

That’s ok, we understand things can get busy. If you want to book in another time, please do so via the Feel Good Health Hub at https://feelgood.ha-medibank.com/.

If you don’t think you will be likely to book another time, do you mind if I ask why you don't wish to participate in this initiative now?

Thank you for your time - END CALL

I also have to let you know we handle your personal information in accordance with privacy laws, and we have already provided you with a privacy disclaimer when you booked your appointment. 

Would you like me to repeat this disclaimer for you, or are you happy to move on to the rest of the call?’

During the health check call, we will ask you for some of your personal information (including health information), however you do not need to give us any additional contact details, such as your name or email address, if you don’t want to. 

We will only use your information to provide you with information to support your wellbeing and about possible Medibank employee services that may be of benefit. If you don’t share some or all of your health information with us, we may not be able to conduct a health check call. 

With your consent, we may disclose your contact details to our subsidiaries so that they can contact you about relevant employee health services. We will also use your contact details to provide you with any information or additional services you wish to receive following the health check call.

Anything you tell me on this call will be handled in accordance with the Medibank privacy policy, which is available at medibank.com.au/privacy/

If they answer NO, I’m afraid we cannot continue with the health check unless you consent to the collection, use and disclosure of your information as described. Thank you for your time. END CALL

I also need to explain that any advice given during this Health Check is intended to be general in nature. The advice complements but does not substitute information or advice that you may have already received from your doctor.

If a person has NOT indicated that they wish to remain anonymous: 

For billing purposes, Medibank wish to understand if you are a Medibank Member, if you are, would you be able to provide your Membership number?

If NOT able to provide membership number, but IS a Medibank Member: 

Would you be comfortable providing some more details so we can verify your membership number - full name, DOB and Address?

If employee wants to be anonymous: 

I understand you want to remain anonymous for this call, do you have a preferred name that I am able to use to help me address you today?

If employee does not want to provided a preferred name:

Clinician to write Anon in first name field.

There are some questions I would like to ask to better understand your current health, is that ok? 

This will help me provide a more personalised Health Check for you today.

How confident are you that you understand how to manage your lifestyle and preventative screening to make sure you are as healthy as possible in the future? 

On a scale of 0 to 10 where 0 is not confident at all and 10 is Very confident.

How confident are you that you can manage your health problems? 

On a scale of 0 to 10 where 0 is not confident at all and 10 is Very confident.

I am going to ask you about some specific conditions now:

Now let’s talk about lifestyle factors that can impact on your health and wellbeing.

Getting enough sleep is crucial for our overall health and wellbeing.  

https://www.aihw.gov.au/reports/risk-factors/sleep-problems-as-a-risk-factor/summary

Regular physical activity is good for your physical and mental health, and can prevent many diseases.

For 18 to 64 years, ask: Would you say that you do either: more than 150 mins of moderate intensity physical activity, 75 mins of vigorous activity, or a combination of the two? 

Moderate exercise means you can talk while you’re exercising, but you can’t sing. Examples of activities classified as moderate exercise include: going for a brisk walk, playing golf, mowing the lawn or swimming. 

Vigorous exercise means you can’t talk and exercise at the same time. Examples of activities classified as vigorous include: jogging, aerobics, fast cycling, soccer, or netball.

For 18 to 64 years, ask: Would you say that you do muscle strengthening exercises on at least 2 days of the week?

Examples: push-ups, pull-ups, squats or lunges, lifting weights, household tasks that involve lifting, carrying or digging.

For 65+ years, ask:Would you say that you do at least 30 minutes of moderate intensity physical activity on most days of the week?

For 65+ years, ask: Do you try to incorporate a range of activities, such as cardiovascular exercise, strength-based activities, flexibility, and balancing?

For everyone, ask: Do you try to minimise and break up long periods of sitting?

Please refer to cheat sheet for recommendations: 

•  18-64 years 

•  65+ years 

•  Pregnancy 

If physical activity and sedentary behaviour is within recommended range provide positive feedback. (ALL answers are YES) 

If physical activity and sedentary behaviour is outside recommended range advise of recommended range. (ANY answers are NO) Based on your responses it would be beneficial for your health to be more physically active. 

For pregnant women, if you and your baby are healthy, you should aim to meet the physical and sedentary behaviour guidelines for adults during pregnancy.

A healthy diet is essential for good health. I’m interested to learn more about your current nutrition.

Example scripting only 

What I would like to do is talk about what foods and beveragesyou have consumed in the last 24hrs or so. Would that be, ok? 

Breakfast 

So, let's talk about breakfast, what would you normally eat firstthing in the morning?Would you say this is a typical meal for you?Anything to drink with that? 

Mid-morning 

And what about mid-morning, do you tend to have a snack? If so, what would that be? Any fluids?

Lunch

What did you have for lunch yesterday? And would this be a typical lunch? If member says "no", ask what other options they may have. 

Mid-afternoon

And what about mid-afternoon, do you tend to have a snack? If so, what would that be? Any fluids? 

Dinner 

What did you have for evening meal yesterday? And would this be a typical lunch? If member says "no", ask what other options they may have. What would you have to drink with Dinner? 

Before bed 

And what about before bed, do you tend to have a snack? If so, what would that be? Any fluids?

Discretionary foods are higher in saturated fat, added salt, added sugar and kilojoules. Leading contributors to discretionary food intake include pastries, snack foods and ice cream.

Australian Dietary Guidelines recommend limiting intake of discretionary foods – only sometimes, and in small amounts.

Please refer to cheat sheet for recommendations based on: 

• Age

• Gender

• Pregnancy

• Breastfeeding 

If person is eating the recommended serves provide positive feedback. If person is NOT eating the recommended serves advise of recommendations for age and gender.

Seek permission to raise the issue of healthy weight with the person. 

 “In this next section we discuss healthy weight. Would it be ok to discuss your body weight?”

Lets check your measurements to see where you are at:

System auto calculates BMI and flags classification

• <18.5 = underweight

• 18.5-24.9 = healthy weight

• 25-29.9 = overweight

• 30+ = obese

If person is within the healthy weight range provide positive feedback.

If person is outside of recommended range advise of recommendations for age and gender.

Avoid using the term obese. Instead, say “Based on these numbers your BMI is [calculated BMI]. The healthy weight BMI is between 18.5-24.9.”

https://www.health.gov.au/topics/overweight-and-obesity/bmi-and-waist

Because BMI doesn’t differentiate between fat or muscle, we should also measure your waist.

A higher waist size increases the risk of chronic conditions, like type 2 diabetes, heart disease, fatty liver and some cancers.

If no, provide recommended upper limit for their sex, suggest they measure at a later time, and take action if above a healthy range.

• If male: Normal risk = <94 cm

• If female: Normal risk = <80 cm

To measure your waist:

1. take off any bulky clothing, loosen your belt and empty your pockets

2. stand with your feet shoulder-width apart

3. wrap a tape measure around your belly – in line with your belly button, and loose enough to fit one finger inside the tape

If person is within the recommended range provide positive feedback.

If person is outside of recommended range advise of recommendations for age and gender.

If male: 

• Normal risk = <94 cm

• Increased risk = 94-101 cm

• Greatly increased risk >101 cm

If female:

• Normal risk = <80 cm

• Increased risk = 80-87 cm

• Greatly increased risk >87 cm

Avoid using the term obese. Instead, say “Your waist is [X]. Because this number assess your risk of some chronic conditions, we refer to the normal risk which for you is [normal risk range]. Your wait circumference is higher than this. Generally, the higher your waist circumference, the greater your risk of developing chronic conditions.

https://www.health.gov.au/topics/overweight-and-obesity/bmi-and-waist

If smoking while pregnant, planning a pregnancy or breastfeeding: 

If pregnant, planning a pregnancy or breastfeeding the safest option is not to smoke at all. Smoking can make it more difficult to conceive and can harm you and your baby. 

For other who are NOT pregnant, planning a pregnancy or breastfeeding: 

Smoking is the main cause of preventable death and disease in Australia. Every cigarette you don't smoke is doing you good. Depending on how much you smoked, you should start seeing benefits in a week.

https://www.health.gov.au/topics/smoking-and-tobacco/how-to-quit-smoking/why-quit-smoking

Practicing ‘safe drinking’ can reduce your risk of harm

Recommended ≤10 standard drinks per week

Recommended no more than 4 standard drinks on any one day

If pregnant, planning pregnancy, or breastfeeding advise that there are no safe levels of alcohol consumption. 

 If person answers ‘no’ to all four questions, then they are within the recommended guidelines. 

If within the recommended guidelines provide positive feedback.

If person is outside the recommended guidelines advise of recommendations for age and gender.

Provide summary of findings from risk factor assessment

Based on the findings from the Health Check, which 1-2 lifestyle areas do you feel you could make small and manageable changes?

If person is interested in discussion sleep:

Sleep problems are common. About 2 in 3 adults report at least one sleep-related problem such as difficulty falling asleep, maintaining sleep, waking frequently, or feeling unrefreshed.

1. Explore sleep difficulties

2. What have you tried in the past to improve your sleep?

3. Discuss barriers and motivation

If interested in making a change, Advise/Agree a way forward:  

1. What is something simple and manageable you could do today that could improve your sleep? 

2. Examples: sleep diary, sleep rituals, avoiding napping 

 You can adjust your behaviours and environmental factors to help you have a better night's sleep – this is referred to as ‘sleep hygiene’. Most people will see an improvement in their quality of sleep by implementing good sleep hygiene practices.  

Would you like me to send you some tips on how to get a good night’s sleep? 

If you try these sleep hygiene techniques and you feel they are not working, you should speak to your doctor. 

Would you like me to send you a some information on the importance of sleep and one-page tip sheet on sleep hygiene? 

If you try these sleep hygiene techniques and you feel they are not working, you should speak to your doctor.

If person is interested in discussing physical activity: 

1. What have you tried in the past to increase your physical activity?

2.  Identify any barriers including physical or medical issues that need to be checked by their doctor 

3.  Understand motivation

If interested in making a change, Advise/Agree a way forward:  

1. What is something simple and manageable you could do today that could improve your activity levels? 

2. Example: your health will improve from just 10 minutes of brisk walking a day 

3. Encourage graded increase to avoid injury

If yes to pregnant and not meeting adult guidelines:  

 If you and your baby are healthy, you should aim to meet the physical and sedentary behaviour guidelines for adults during pregnancy. Being active during pregnancy is safe, and has health benefits for you and your baby. As your pregnancy progresses and your body changes, you might have to modify your physical activity. 

Would you like me to send you some handy tips and what to watch out for when it comes to physical activity in pregnancy? 

If 18-64 years and not meeting guidelines:  

 Would you like me to send you some handy tips on how to incorporate physical activity into your day?

If >65 years and not meeting guidelines:

Would you like me to send you some handy tips on how to incorporate physical activity into your day?

If person is interested in discussing nutrition:

1. What changes could you make to your nutrition that might make a difference to your health?

2. Explore motivation to make dietary changes – not just for weight loss but also for overall health

3. Identify any barrier

If interested in making a change, Advise/Agree a way forward:  

• What is something simple and manageable you could do today that could improve your nutrition?

• Example: Making sure you have breakfast can prevent unplanned discretionary choices at morning tea. People who regularly eat a breakfast based on wholegrain cereal or bread, low fat milk or yogurt and maybe some fruit or vegetables are much more likely to be eating well and lose weight than those who skip breakfast.

• Encourage graded changes

If yes to pregnant and not meeting adult guidelines:  

Your diet during pregnancy helps to support your own wellbeing and supplies the nutrition your baby needs to develop and grow. Some foods contain higher concentrations of certain nutrients which are specifically recommended during pregnancy such as folate, iron, iodine, and vitamin D.

Would you like me to send you a 9-minute read on healthy diet during pregnancy and information on serving sizes?

https://www.pregnancybirthbaby.org.au/healthy-diet-during-pregnancy

If breastfeeding and not meeting guidelines:  

Eating a nutritious diet and drinking enough fluids will help you produce enough milk. Make sure to include plenty of protein, calcium, and iron in your diet.

Would you like me to send you some information on good nutrition while breastfeeding?

Others not meeting guidelines (excluding pregnancy and breastfeeding):

It is helpful to know what a serving size is and how your age and gender influences the amount of serves you need. For example, women over 51 years need 4 serves a day as their calcium requirements are high.

In addition to meeting recommended servings, it is recommended to limit red meat to 2 servings per week, limit discretionary foods, limit salt if you have hypertension, and drink plenty of water.

Would you like me to send you some information on tips for eating well?

If person is interested in discussing weight:

• Explore motivation to achieving a healthy weight and waist – beyond numbers

• Have you lost weight before? What have you tried before? What has worked for you before?

If interested in making a change, Advise/Agree a way forward:  

• What is something simple and manageable you could dotoday that would improve your health?

• Example. Have you thought about daily food and activitytracking?
  

• Encourage behavioural goals

Would you like me to send you some information on maintaining a healthy body weight?

If person is interested in discussing smoking:

• What strategies have you used in the past to quit?

• What strategies might make a difference to your health now?

• Explore barriers and motivation to quit

If interested in making a change, Advise/Agree a way forward:  

• What simple and manageable change could you maketoday to improve your chances of quitting?

• Example: Have you thought about contacting Quitline?Calling the Quitline can increase your chance of quittingsuccessfully.

If smoking while pregnant, planning a pregnancy or breastfeeding:

There are many strategies you can use to try and quit. Every attempt to give up cigarettes is a step towards becoming an ex-smoker. Talking to your doctor is a good starting point, as is contacting Quitline.

Would you like me to send you some information about smoking and pregnancy?

If person is a current smoker: (including people who arepregnant, planning or breastfeeding) 

Would you like me to send you some information about howmaking a Quit Plan, My Quit Buddy and Quitline can help?

If person is interested in discussing alcohol:

• Have you tried to reduce your alcohol consumption in thepast? What did you try? Did it work?

• Explore motivation and barriers
  

If interested in making a change, Advise/Agree a way forward:  

• What is something small and manageable that you coulddo today that could help you reduce your alcoholconsumption and improve your long-term health?

• Example: Have you thought about switching no low or noalcohol alternatives?
  

If pregnant, planning a pregnancy or breastfeeding and consuming:

Research by experts about alcohol and pregnancy shows thatthere is no safe level of alcohol consumption during pregnancy orwhile breastfeeding. 

Would you like me to send you some information on alcoholconsumption during pregnancy and breastfeeding?

If consuming above recommended, feels they need to reducealcohol consumption or have concerns about their drinking (excluding pregnant, planning or breastfeeding): 

Would you like me to send you some information on tips tomoderate your drinking?

We are also offering Medibank employees a specific mental health and wellbeing call. With so many different emotions and feelings, signs and symptoms, it’s sometimes hard to know when things aren’t quite right with work or home life. 

I really encourage you to take the time to have a call with an experienced counsellor – whether you think you need it or not. Sometimes its just good to have space to talk about what is on your mind.

If you are experiencing any challenges with any aspect of life,and lets face it, there is always something that could be better!

We can provide some practical information around keeping mentally well, how to deal with challenging thoughts or emotions,how to tackle and mental health or wellbeing concern.

If employee wants to book a wellbeing check call:

You can book a wellbeing check-in call in the Medibank Feel Good Health Hub website at https://feelgood.ha-medibank.com/

If employee is NOT interested to book a wellbeing check call:

That’s fine, if you change your mind, you can always book one in the Medibank Feel Good Health Hub website at https://feelgood.ha-medibank.com/

That's great to hear!

Uprise employee support app

You can also stay on top of your wellbeing with a confidential self-check and receive personalized support to meet your needs. The team at Uprise will also reach out to you if you indicate you need additional support, advice or direction. You can also learn new skills and strategies through connecting with a coach and have access to a range of videos, webinars and micro learning to improve your mental health and help you manage life's challenges.

Thank you [member’s preferred name]. 

We will now talk about cancer screening. It is worth noting that if you have a family history of cancer, this places you at increased risk of these cancers so please be sure to tell your regular doctor about this.

Ask question to anyone aged 50-74 years who does NOT have a history of bowel cancer: 

If found early, more than 90% of bowel cancer cases can besuccessfully treated. The National Bowel Cancer Screening Programsends free test kits in the mail to people in your age group, every 2 years.

Ask only if female and does NOT have a history of breast cancer:

Early detection of breast cancer while it is still small and confined to the breast provides the best chance of successful treatment.

Being 'breast aware' means becoming familiar with the normal look and feel of your breasts and reporting any unusual breast changes to your doctor as soon as possible.

In addition to checking for lumps, there are some other symptoms and warning signs to watch for. 

Would you like me to send you some more information about the symptoms or warning signs to watch for?

Only ask if female, aged 40-74 years and does NOT have a history of breast cancer: 

Breast cancer is the most common cancer affecting Australianwomen. Women aged over 40 can have a free mammogram every 2years and woman aged 50-74 receive an invitation from BreastScreenfor a free mammogram every two years.

Only ask if female and aged 25-74 years and does NOT have a history of cervical cancer: 

 The cervical screening test replaced the pap smear test and checksfor the presence of the human papilloma virus (HPV) – a virus that cancause cervical cancer. Even if you have been vaccinated against HPV,cervical screening every 5 years is still important as the vaccine doesnot protect against all types of HPV infection. 

 Do you know when your last PAP smear or cervical screening test was,and do you know when you are next due? 

 If no – recommend checking with their doctor to see if they are due. 

Some women have found having a PAP smear difficult or painful in the past. For the majority of people, a self-collected sample can be performed. Check with your doctor to make sure this is the right test for you. 

Would you like me to send you more information about self-collection?

Only ask if person does NOT have a history of skin cancer: 

Australia has one of the highest rates of skin cancer in the world. Over-exposure to UV radiation causes 95% of melanomas.18 Being SunSmartcan help to prevent most skin cancers. 

It’s important to regularly check your skin for new spots or changes toexisting spots, and to see a doctor if you notice anything unusual.Regular skin checks with a doctor every two years are also a goodidea. 

Would you like me to send you more information about the five formsof sun protection and how you can check your skin

• https://www.cancer.org.au/cancer-information/causes-and-prevention/sun-safety/campaigns-and-events/national-skin-cancer-action-week
  

• https://www.wcrf.org/cancer-trends/skin-cancer-statistics/
  

Only ask if male, >50 years and does NOT have a history of prostate cancer

Prostate cancer is the most common cancer affecting Australian men. It affects mostly men in older age groups, but younger men can also develop the disease. The chances are higher in men who have had a close relative with prostate cancer. 

While there is no definitive test to screen for prostate cancer, there is a blood test that can signal the need for some further testing.

Would you like me to send you some information on symptoms to look out for and prostate cancer detection?

Only ask if male and does NOT have a history of testicular cancer 

Testicular cancer can occur at any age, but it is one of the most common cancers in men aged between 15 and 45. It is also one of the most curable cancers if found early. 

Testicular cancer may cause no symptoms. However, the most common symptom is a painless swelling or a lump in a testicle or a change in size or shape. This is why self-checking in so important. 

Would you like me to send you some information on common symptoms and on how to check your testicles?

If the person has indicated they have Type 2 Diabetes, not receiving insulin, is aged 18-70 years, has a BMI of 27 or above:

Check other eligibility criteria: 

• Access to computer/device and internet for video consultations

• Speak and read English

• Is a Medibank Member with Hospital Cover

Based on some of the details you have provided to me today, you maybe eligible for the Medibank Type 2 Diabetes program. Medibank is offering eligible employees access to the Medibank Type 2 Diabetes program, with the aim to achieve improved diabetes management. Included in the program is a tailored care plan, Professional Support, Support resources and meal replacements. 

Medibank is working with the Baker Heart and Diabetes Institute, Austin Health, and The University of Melbourne to deliver this program. 

Would you be interested in finding out more about this program?

https://www.medibank.com.au/health-support/health-services/type2-diabetes/

If the person has indicated they have knee osteoarthritis, and are aged 45-80 years and have a BMI of 27 or above

Check other eligibility criteria:

• Access to computer/device and internet for video consultations

• Speak and read English

• Is a Medibank Member with Hospital cover
  

Based on some of the details you have provided to me today, you may be eligible for Medibank’s Better Knee, Better Me program.

Better knee, better me (BKBM) is a 12-month program which supports Medibank members with painful knee osteoarthritis to improve their knee function, reduce their knee pain, and prevent the likelihood of requiring total knee replacement surgery.

Would you be interested in finding out more about this program?

https://www.medibank.com.au/health-support/health-services/better-knee-better-me/

If the person has indicated they have heart disease, heart failure, COPD or emphysema, osteoarthritis, or type 2 diabetes and is NOT eligible for the above:

Based on some of the details you have provided to me today, you maybe eligible for Medibank’s CareFirst program. 

CareFirst is a six-month behaviour change program for people who have been recently diagnosed with chronic heart failure, chronic obstructive pulmonary disease, osteoarthritis, type 2 diabetes or cardiovascular disease. The program is delivered over the telephone or using a video platform. 

It is designed to help people understand their health better and to make lifestyle and behaviour changes to try to proactively prevent further progression of their condition.

Would you be interestedin finding out more about this program?

https://www.medibank.com.au/livebetter/health-brief/health-insights/innovating-for-members-living-with-chronic-disease/ 

If the person has an upcoming hospital admission:

Would you like me to send you some information on Medibank’s Health Concierge program and other ways Medibank can support your hospital stay?

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.

https://www.medibank.com.au/health-support/health-services/health-concierge/

Do you consent to us emailing you information after our conversation today that may help you?

Summarise the outcomes of the Health Check, including:

• 1-2 simple and manageable goals committed to

• Confirm any resources and referrals to be sent.

Thank you for your time today [person’s preferred name].

As I mentioned Medibank is testing this Health Check service. Your honest feedbackon what you liked and disliked about it and any improvement opportunities you cansuggest would be greatly appreciated so we get this right.

Based on this experience, how likely are you to recommend Medibank to your friends or family?

Please select a number between 0 and 10, where 0 is Unlikely to recommendand 10 is Very likely.

We're glad to hear you had a positive experience! 

Please tell us what contributed most to your recommendation?

What could we do differently to make you more likely to recommend us?

We're sorry to hear that. What could we have done better to improve your experience?

Overall, how satisfied were you with the Health Check service? 

To answer this question, please select a number between 0 to 10 where 0 is extremely dissatisfied and 10 is extremely satisfied.

How confident are you that you understand how to manage your lifestyle and preventative screening to make sure you are as healthy as possible in the future?  

 On a scale of 0 to 10 where 0 is not confident at all and 10 is Very confident

Thank you for taking the time to give us feedback.

Thank you for your time - END CALL